Types of bonus offered
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- + Excellent game selection supplemented by world-class Live Play
- + Good incentives for long term members looking to enjoy frequent new releases.
- +Wide variety of countries and currencies supported by excellent customer service.
- - Customer support is not available 24/7
- - No preview for forthcoming additions to their enormous game portfolio.
Pelaa casino is a flagship of the Genesis Global Limited casino group and without question one of the most impressive launches in recent years. Despite having only been launched in 2018 Pelaa is now one of the most popular and fastest-growing European casinos.
It does so by offering a superbly smooth service that really embraces live play – while providing all the slots and other casino games that anyone could ever wish for. Regulated by the Malta Gaming Authority, UK Gambling Commission and holding similar status in Sweden it is entirely legit and trustworthy. New members will likely be required to provide proof of address/identity – but in our case, this was a swift process and we were up and playing within a couple of hours.
Customer Support
Support
Excellent. Not only does Pelaa casino offer the standard live chat and email customer service routes, but also provides two customer service numbers – one for general customers and one specifically for those in the UK. Their service may not yet be entirely 24/7 but those playing around the GMT timezone are unlikely going to need immediate service at 3 am!
Support is available in English and a few other languages including German, Finnish, Norweigan, and Swedish. Response times are good and we encountered no issues whatsoever during our testing. So well done Pelaa customer service team!
Payment methods
Payment Methods
Withdrawal Methods
Pelaa casino offers plenty of different deposit and withdrawal methods. Most customers will likely be happy to use the standard Visa/Mastercard route but consider using one of the many online wallets that they also support. In our experience, these can offer better withdrawal speeds.
Skrill, Neteller, Boku, EcoPayz, and others are all available here. Funds are instantly credited to your gaming balance whichever method you choose, and withdrawal times to bank accounts are the industry standard of 24-72 hours. All transactions, either way, are secured with industry-leading SSL encryption.
Providers
Game providers
Genesis Global’s casinos make use of their extensive network of licensed gaming providers and Pelaa casino is no different. Many of the largest names in the business are represented here – meaning a steady supply of top-quality new games. We’re also intrigued by the variety of smaller and more specialized development studios hosted by Pelaa casino. From giants like Microgaming through to up and coming/rarer discovered Elk Studios and Just For The Win, you’ll be hard-pressed to find a dud anywhere on the site
Games
Anyone who loves their video slots and casino table games will be superbly catered for – with plenty of fresh content being added every week. But in our opinion, top quality live play is what sets Pelaa casino aside from the majority of other casinos out there. It is simply brilliant and offers not just plenty of different tables to try out but an enormous variety of classic casino games. They load fast and offer seamless performance even on smaller mobile screens. Those who love to look the dealer in their eye will simply fall in love with Pelaa casino.
Bonuses
At first glance, Pelaa casino’s introductory offer may seem a little generic. New signups enjoy a 150 Spins and NZ$1000 Welcome bonus. Those 150 free spins are distributed at 15/daily over the following nine days and are exclusive to Gonzo’s Quest.
Regular players will be more interested in the ongoing bonus and booster promotions. These run weekly and offer discounted chips on multiple games. Be sure to check out the VIP options should you be a high roller – there’s some excellent balance enhancing incentives to check out too.
Note that reasonable wagering requirements apply.
Overview
Pelaa casino surprised us considering that it has only been around for less than two years. It is an excellent choice for those looking for a truly international casino with support for multiple languages and a stunning assortment of currencies. While there are country exceptions these are considerably less than most, and the game quality really does speak for itself.
We’d recommend Pelaa for any players who are looking for a new regular gaming site – especially those who like a flutter on Live Play as the variety and quality is second to none. Overall very impressive indeed and a site we’re happy to recommend across the board.
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